Software Maintenance and Support Services

Software support is a set of activities to correct faults, resolve ongoing queries, and update pieces of code not working correctly. It is usually handled by technology companies providing software support services for specific demands. They are ready to offer the most optimal technical solution to solve software-related issues.

Application support and maintenance is a part of a broader tech support service category, which ensures that apps are highly available, reliable, and relevant to changing business needs.

As an experienced player in technical support outsourcing, Geomotiv knows how to keep prices per case under control for each client. We can conduct a short audit of your needs and requirements and provide a special quote for your request. The costs of support and software maintenance services depend on the following factors:

• complexity of the infrastructure;
• the number of apps to be supported;
• the pool of required tech competencies;
• the number of fixes to be completed;
• the number of features to be updated;
• the quality of the documentation regarding software support and maintenance.

A well-established process powers our technical support outsourcing service offering:

1. Estimation of the scope of activities. We assess the pool of projected tasks, determine the number of specialists, and shortlist the necessary techs.
2. Technical discussion with the project’s stakeholders.We prepare a roadmap of future cooperation and gain approval on each aspect.
3. Documentation of the proposed service offering with estimated deadlines.We formalize the negotiated services in a service level agreement (SLA).
4. Project launch. Our team gets down to rendering the services outlined in the SLA.

Companies prevent future failures with software maintenance and support services and provide a timely response to break/fix instances. Other advantages include:

• top-notch cybersecurity and data protection;
• ease of scalability of the entire operations;
• cost-efficiency and reduced TCO;
• the creation of support teams from the ground up;
• round-the-clock service availability;
• high-quality software that solves real-life problems.